Consumer Help Line – Telephonic counseling for consumer related problems

Government of India in its initiative has launched “National Consumer Helpline” in March, 2005 - in guiding the consumers to resolve various consumer related problems they may face in their daily life. There is a need for awareness of this facility and efforts are going on in this regard all over the country.

The toll free consumer Help line No

Now Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-4000 and seek telephonic counseling for consumer related problems faced by them

Government support and objectives

The project has its support from Department of Consumer Affairs, Govt. of India with financial assistance from Consumer Welfare Fund. The main objective of this project may be considered as developing consumer awareness and their responsibilities on the day to day affairs of their public life while dealing with business and services.

Area of Consumer support

Make aware of the consumer right and empower to use facilities of grievance redress mechanisms.

Provide all such information required by consumers relating to various authorities, companies and firms they deal with.

It facilitates the consumers to do the required formalities in filing or registering complaints and grievances against any products or services.

INCREASED CONSUMER AWARENESS

In the month of August 2010, the National Consumer Helpline (NCH) recorded over 5,800 calls, which shows an increased awareness among consumers about this. Delhi remains atop in the list registering 2006 calls followed by Uttar Pradesh (704), Maharashtra (596), Haryana (497) and Rajasthan (467). Out of the total calls/complaints received, 18.72% relate to telecom sector. Other sectors/areas on which calls were received include banking (7.32%), insurance (6.02%), education (3.67%), LPG (3.07) and electricity (2.35%). 

As per the press release dated September 30, based on the feedback received from the callers, 297 complaints were resolved.

If you have any such consumer related problems or complaints, access the toll free National Consumer Help Line No. 1800-11-4000 and seek telephonic counseling for assistance

Source  PIB